From Hospitality to Aviation

Antonia Gilbert’s entry into the business aviation sector was serendipitous. Originally on a path towards a career in hospitality, her trajectory changed following a chance conversation at a birthday party. This led her to join Jet Alliance, and eventually, she held positions with Global Jet, Jet Aviation, and Gulfstream. Her diverse background, including fluency in multiple languages and a strong foundation in customer service, made her an exceptional fit for the aviation industry.

Emphasizing Customer Service

Gilbert emphasizes the importance of customer service in business aviation. Drawing parallels with her hospitality experience, she highlights that the high levels of service expected in aviation are crucial given the substantial investments clients make. She believes that excellence in service extends beyond external customers to include internal stakeholders, fostering a culture of quality and respect within the organization.

Integrity in Business

One of the most poignant aspects of Gilbert’s career is her dedication to integrity. Reflecting on her father’s humanitarian work and her own role in business aviation, she acknowledges the importance of performing her job with the highest ethical standards. This commitment has shaped her approach to the industry, driving her to excel and uphold the values of honesty and transparency.

Addressing Environmental Concerns

Gilbert’s proactive stance on environmental issues is a testament to her leadership. She recalls a meaningful conversation with a Greenpeace representative, which underscored the importance of dialogue and mutual understanding. This exchange reinforced her belief in the necessity of addressing sustainability in aviation. Gilbert advocates for advancements in technology, such as sustainable aviation fuels and emissions-free propulsion systems, while recognizing the limitations of the industry in solving broader societal issues like the wealth gap.

Recruiting the Next Generation

The new generation of aviation professionals seeks purpose and flexibility, and Gilbert acknowledges this shift. She views it as an opportunity to educate and engage young talent, highlighting the industry’s efforts in sustainability and innovation. By fostering a culture of openness and purpose, MJET aims to attract individuals who are passionate about making a difference.

Looking Ahead

Gilbert’s experience with Gulfstream taught her the value of stability and innovation in aviation. Now, as she takes on a leadership role at MJET, she aims to leave her mark on the company. Her vision includes expanding MJET’s fleet while maintaining the personalized service that defines the boutique operator. She is committed to enhancing corporate culture, community engagement, and environmental and social impact, ensuring that MJET continues to thrive and lead in the industry.